FAQ

Why can’t I keep photos in my old album?
Many people have stored their photos in magnetic type albums. These albums have plastic overlays that you peel back to place your photos on the sticky page below. These pages are acidic which causes you photos to become yellow or otherwise discolored. They also lead to deterioration of the photos over the years. Current scrapbooking methods and albums are acid-free and lignin-free and will preserve your photos for generations to come. 
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What is acid-free and lignin-free?
Acid is a chemical agent used during the manufacturing of paper that causes paper and photos to deteriorate. Disintegration can be slowed dramatically when acid is removed from paper during manufacturing. Lignin is an agent that holds wood fibers together in a tree. Newspaper has a very high lignin content and starts to become brittle and yellow after only a few days. Lignin can also be removed during manufacturing of scrapbook materials to make them photo safe. Products used by Heather are acid-free and lignin-free whenever possible. 
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Does this mean I can’t use newspaper articles in my custom scrapbooks?
Absolutely not! Newspaper announcements and articles can be very important in documenting your life. These items can be included by either making a copy onto acid-free paper (recommended) or by spraying with an archival spray that will make the clipping photo safe for scrapbooking. 
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What can I expect from start to finish when ordering a custom scrapbook?
The process is really straight forward. We will first have an initial consultation either in person or over the phone. At this point I will need all your photos, any supplies or information that is important to the project, half of the balance and a signed contract. I will begin work on your scrapbook and you will have the option of seeing your custom scrapbook pages along the way. Once your custom scrapbook is completed the remaining balance will be due and I will ship your scrapbook to you.  I take pride in being a professional scrapbooker with a personal touch.
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What do I need to do before my initial custom scrapbook consultation?
The best thing you can do to make the process smooth is to organize your photos. It is best to place small groupings in envelopes with the important details on the outside. Try and recall who is in the pictures, what was happening and any other stories that make them special. During our consultation we determine if the photos can be cropped, if any are irreplaceable and should be copied, what size scrapbook you should consider, how they should be adhered and other important details about your photos and scrapbook pages. It sounds complicated, but the process is very simple once you’ve got your photos organized! 
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What if I have questions about my scrapbook project?
As a professional scrapbooker I am always available to go over questions or concerns about your scrapbook pages. The initial consultation will hopefully answer many of your questions and you will have the option of viewing your custom scrapbook pages throughout the process. You can always contact me via e-mail or by phone. 
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Can I view my custom pages before the scrapbook is completed?
Absolutely! You will have the opportunity to view your custom scrapbook pages via e-mail after the first few are completed. At that point we can make sure that I am on the right track to build a scrapbook you are excited about. It is important that you communicate any changes you’d like right away. 
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What is journaling?
Journaling is simply the recording of the stories of your life! A picture may tell a thousand words, but generations to come will want to know the who, what, where and when of your photos. There will be room on your custom scrapbook pages for you to journal with an acid-free pen. Many people (including me!) don’t like their handwriting, but I would strongly recommend that you handwrite on your scrapbook pages. It is an important part of the personalization of your scrapbook. Journaling can be computer generated by Heather for an additional fee if you prefer. 
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How long will it take to complete my custom scrapbook?
This will depend on how many photographs and the level of detail you want in your custom scrapbook. We will go over this at your initial consultation as it can vary widely. I will always do my best to get your project to you in a very timely manner. 
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How do I pay for my custom or pre-made scrapbook?
You can pay for your scrapbooks anyway you choose. Pages by Heather accepts PayPal, personal checks, money order, or cashier’s checks. For custom albums or semi-custom pre-made scrapbooks half of the payment is due when the order is placed and the remaining balance when the scrapbook is completed. For "Gifts to Go" scrapbooks the entire balance must be paid before they will be shipped.  No scrapbooks will be shipped without complete payment. 
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How are the scrapbooks shipped?
Pages by Heather can ship your scrapbooks through FedEx, UPS, or the US Postal Service. You will be billed for actual shipping charges and insurance in your final bill. No scrapbooks will be shipped without insurance to protect your investment. Also, all payment is due before any scrapbook will be shipped. If you are in SE Wisconsin you may arrange to have your custom or pre-made scrapbook delivered or you may pick it up. 
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Do you offer scrapbook gift certificates?
Absolutely! Gift certificates to Pages by Heather are a perfect way to show you care for that busy mom-to-be, bride, friend, parent, or anyone important in your life. It is a gift that will be remembered and cherished for years to come. Gift certificates are available in any denomination and have no expiration date. They can be used for pre-made scrapbooks or for custom scrapbook work. 
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Do you offer refunds?
I take great pride in making your scrapbook all you want it to be. As your personal scrapbooker for hire I will work with you during the process to ensure that I am the right track with your custom scrapbook pages. Due to the nature of the work there can be no cash refunds on custom scrapbooks or Quick Albums. You do have the option of exchanging Quick Albums if they are returned in perfect condition. Keep in mind that you are responsible for all shipping charges if you are outside the local area. 
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Will you publish my custom scrapbook pages?
Your photos and information will never be published without your written consent. Pages by Heather reserves the right to post layout examples of your custom scrapbook pages on her website as long as they do not include any pictures, journaling or other identifying information. As a professional scrapbooker, I take your privacy very seriously and I will not do anything to compromise it. Any work done by Pages by Heather cannot be published by Heather or you. 
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